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Friday, November 11 • 10:10am - 11:30am
(03) Friction Make Fire, but Not Good for Patron LIMITED

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Limited Capacity seats available

Do you know where your patrons experience friction when using your library? Join this interactive session to talk about how you can identify and reduce friction points for your patrons, and create experiences that meet their evolving needs.


Stacey Aldrich

State Librarian, Hawaii State Public Library System
Stacey Aldrich brings more than 20 years of experience to the role of State Librarian of Hawaiʻi. Prior to Hawaiʻi, she served as State Librarian in Pennsylvania and California. Stacey has also worked in public and academic libraries. She was named one of Library Journal's Movers & Shakers in 2003.

Jarrid Keller

Assistant Director - Infrastructure, Sacramento Public Library
Jarrid Keller is the Assistant Director - Infrastructure at the Sacramento Public Library and is responsible for IT, Marketing, and Collection Services. Prior to joining the Sacramento Public Library, Jarrid was Chief Information Officer and Acting Deputy State Librarian at the California State Library.

Friday November 11, 2016 10:10am - 11:30am
University Classroom Building: Room 115

Attendees (18)