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Friday, November 11 • 10:10am - 11:30am
(03) Friction Make Fire, but Not Good for Patron LIMITED

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Limited Capacity seats available

Do you know where your patrons experience friction when using your library? Join this interactive session to talk about how you can identify and reduce friction points for your patrons, and create experiences that meet their evolving needs.

Speakers
avatar for Stacey Aldrich

Stacey Aldrich

State Librarian, Hawaii State Public Library System
Stacey Aldrich has more than 20 years of library experience, and is currently the State Librarian of Hawaii. Prior to Hawaii, she served as the Deputy Secretary for the Office of Commonwealth Libraries in Pennsylvania and State Librarian of California. Stacey has also worked in public... Read More →
JK

Jarrid Keller

Assistant Director - Infrastructure, Sacramento Public Library
Jarrid Keller is the Assistant Director - Infrastructure at the Sacramento Public Library and is responsible for IT, Marketing, and Collection Services. Prior to joining the Sacramento Public Library, Jarrid was Chief Information Officer and Acting Deputy State Librarian at the California... Read More →




Friday November 11, 2016 10:10am - 11:30am HST
University Classroom Building: Room 115